A vital part of ensuring the ongoing integrity, security and availability of your network is to monitor it properly. At Dental IT, we tested many of the leading IT monitoring systems out there, thought we could do better, and decided to write our own.
'Souter', our monitoring software monitors everything we need to know, and nothing we don't - so we don't get irrelevant and spurious "noise" or false positives, we just get to hear about actual problems that need fixing. The system works 24x7, and is cloud based. All messages come from the network to the cloud services, so there is no need to open your firewall. The logic in the cloud services determines the severity of the fault and raises tickets with Dental IT as required.
In addition, our system has a unique feature for added peace of mind. Not only do we monitor for faults and alerts, but we have an entirely separate cloud service running what we call "HHF", which stands for "haven't heard from…". This is configured by our engineers to expect to receive notifications from a customer's backup system. If the system doesn't hear anything at all (either good or bad) it raises a ticket with our helpdesk for investigation. This way, we not only catch anything actively reported by applications, but even notice when applications stop sending anything at all.
