Helpdesk Support

We offer 7am to 7pm helpdesk support 7 days a week and out of hours emergency cover. We support everything from failed PCs and servers, to printing and scanning, your Internet connection and your network. We also offer support via our unique chat based ticket system Flare.

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Everything you need your support to be, and more

Our staff understand the particular challenges for dental practices, and have experience with all the major Dental PMSs (practice management systems) including SOE Exact, Dentally, Dental Plus, SfD, Carestream R4, Pearl and Orthotrac. They understand how your Digital Imaging systems operate and integrate with your IT, and have knowledge of software systems such as Vixwin, Sidexis, DBSwin, Schick CDR, Examine Pro, Carestream Imaging, Scanora, Dental Eye and others. Our staff can even help initial troubleshooting of many Digital Imaging hardware systems, to determine if the problem is a IT or hardware one.

There for you whenever you need

Our helpdesk staff are committed to listening to your problems and acting on them, promptly and efficiently. We can gain secure access to all your computers to resolve most issues on the same day. Where an issue requires an onsite visit, the helpdesk will arrange for a field engineer to attend.

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We take pride in what we do

No passing the buck! Our customers want to know that they won't be fobbed off to their software support or digital imaging support if the problem is an IT issue. Our engineers are highly experienced with all major software and digital imaging systems. If the problem is an IT one, they will fix it. If the problem is between the IT and the third party, our engineers will work with the third party support to resolve the issue between them.

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